Damaged power lines or poles

Treat all lines as live, keep well clear and report all damage immediately

If you spot damaged power poles or downed power lines, always treat them as live lines. Keep everyone, especially children, well clear of the area.

If a car has hit a pole and brought down power lines, the safest way to avoid electric shock is for occupants to stay in the car until help arrives.

If you tangle an item on a power line, never try to remove it yourself.

In high winds, power lines can clash together, causing bright flashes and loud bangs, which can cause power surges and outages, which must be reported.

In any instance where you are concerned about damaged poles and downed or clashing lines, you should contact us IMMEDIATELY. Call 0800 248 148 to report the damage, treat any lines or cables as live and keep all people well away from the area.

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In an emergency please contact our 24 hour Electricity Emergency Line

0800 248 148

For all other matters, please view our contact details here or call your electricity retailer