Introducing OutageCheck

Power Outage information at your fingertips

NB: Recent news articles have raised data privacy concerns in relation to customer information collected for use in mobile device applications (apps). Wellington Electricity wishes to reassure customers that our app does not require any customer information to be either collected or stored.

OutageCheck is a free app that can be downloaded from the Apple App Store and Android’s Play Store. 

OutageCheck keeps customers up-to-date with key information about power outages affecting multiple customers on Wellington Electricity’s network, putting regularly updated information right into the hands of its users.

OutageCheck is regularly updated 24 hours a day, 7 days a week.

OutageCheck will empower customers to make decisions in real time, such as whether to leave their homes or wait out a power outage, as they can remotely monitor when power is expected to be restored to their street.

OutageCheck will not disclose isolated outages affecting individual residences.

If you have any questions or comments around OutageCheck please contact our Customer Services team at WE_CustomerServices@welectricity.co.nz  

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In an emergency please contact our 24 hour Electricity Emergency Line

0800 248 148

For all other matters, please view our contact details here or call your electricity retailer