All general enquiries

0800 248 148

we_CustomerService@welectricity.co.nz

Use these contact details if you have electricity network equipment on your property and wish to enquire about your property rights

Media enquiries

04 915 6118

Safety Information for Children

staysafe@welectricity.co.nz

http://www.electricalsafetyworld.co.nz

For information on Electrical Safety World and our Stay Safe Around Electricity programme for children

To check the location of underground cables

Contact beforeUdig on 0800 248 288

http://www.beforeudig.co.nz

To request a new electricity connection

For a list of retailers and their contact details please click here

Please contact your individual electricity retailer

To request a temporary disconnection of your power

For a list of retailers and their contact details please click here

Please contact your individual electricity retailer

To request a network extension

If the electricity network is not close enough to your property boundary to make a connection, click here to send us a request to investigate.

To apply for a close approach consent

Contact beforeUdig on 0800 248 288

http://www.beforeudig.co.nz

To apply for a high load permit

Please complete this form and return it as per the instructions on the form

To request trees to be trimmed

Wellington Electricity - 0800 248 148 or Phone Treescape - 0800 TREEWORK (0800 873 396)

Near power lines on your private land

Complaints about your Electricity Supply or Service

https://www.welectricity.co.nz/contact/electricity-retailers/

If you have any problems or concerns regarding your electricity supply, please contact your retailer. The website link above provides you with contact details for retailers operating on the Wellington Electricity network.

If your concern is regarding the service you have received from Wellington Electricity, please phone 0800 248 148 or email we_customerservice@welectricity.co.nz and we will endeavour to fix the problem or reach an acceptable solution. Wellington Electricity’s internal complaints process is free for consumers to use.
Please supply the following information to help us respond to your query, or you can use the form below:
Name:
Address:
Phone number:
The name of your electricity retailer:
ICP number (you can find this on your electricity account):

Wellington Electricity is a member of the Utilities Disputes Energy Complaints Scheme. Once we receive your complaint, we have 20 working days to find out what went wrong and resolve the issue. Wellington Electricity may notify complainants in writing that it could take up to 40 working days to resolve a complaint, where a good reason exists. If after this period, we have not reached an acceptable solution, you may decide to take your complaint to the Utilities Disputes Commissioner. This is a free and independent service.

Complaints about Pricing

For a list of retailers and their contact details please click here

If you have a complaint about how you are billed or general electricity pricing your best course of action is to contact your individual electricity retailer. A list of retailers who operate on the Wellington network is available in the link above. If however, you have a question about our pricing and how we in turn charge retailers please contact us via we_customerservice@welectricity.co.nz.

Complaint Form

Please enter your details below. We'll respond to acknowledge your request within 2 business days.

Name

Phone

Email

Address

ICP

Category

Select a category Connection Contractor Damage Faults Other No hot water Outage confirmation Planned outage Poles Service lines Trees

What would you like to talk to us about?

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Utilities Disputes

0800 22 33 40

info@utilitiesdisputes.co.nz

http://www.utilitiesdisputes.co.nz/

havethepower.nz

Wellington Electricity is a member of the Utilities Disputes Energy Complaints Scheme. Once we receive your complaint, we have 20 working days to find out what went wrong and resolve the issue. Wellington Electricity may notify complainants in writing that it could take up to 40 working days to resolve a complaint, where a good reason exists. If after this period, we have not reached an acceptable solution, you may decide to take your complaint to the Utilities Disputes Commissioner. This is a free and independent service.

The Commissioner can be contacted at:
Freepost 192682
PO Box 5875
Wellington 6140

Phone: 0800 22 33 40 or 04 914 4630
Fax: 0800 22 33 47 or 04 472 5854
Email: info@utilitiesdisputes.co.nz
Website: www.utilitiesdisputes.co.nz