All general enquiries

0800 248 148

[email protected]

Use these contact details if you have electricity network equipment on your property and wish to enquire about your property rights

Media enquiries

04 915 6118

Please only use this number for media enquiries.

Safety Information for Children

[email protected]

http://www.electricalsafetyworld.co.nz

For information on Electrical Safety World and our Stay Safe Around Electricity programme for children

To check the location of underground cables

Contact beforeUdig on 0800 248 288

http://www.beforeudig.co.nz

To request a new electricity connection

For a list of retailers and their contact details please click here

Please contact your individual electricity retailer

To request a temporary disconnection of your power

For a list of retailers and their contact details please click here

Please contact your individual electricity retailer

To request a network extension

If the electricity network is not close enough to your property boundary to make a connection, click here to send us a request to investigate.

To apply for a close approach consent

Contact beforeUdig on 0800 248 288

http://www.beforeudig.co.nz

To apply for a high load permit

Please complete this form and return it as per the instructions on the form

To request trees to be trimmed

Wellington Electricity - 0800 248 148 or Phone Treescape - 0800 TREEWORK (0800 873 396)

Near power lines on your private land

Complaints about your Electricity Supply or Service

https://www.welectricity.co.nz/contact/electricity-retailers/

If you have any problems or concerns regarding your electricity supply, please contact your retailer. The website link above provides you with contact details for retailers operating on the Wellington Electricity network.

If your concern is regarding the service you have received from Wellington Electricity, please phone 0800 248 148 or email [email protected]
- we will respond to you within 3 working days with an answer to your question or to ensure we have all the information we need to help resolve your request
- if we can't resolve your complaint straight away we'll investigate and keep you updated with our progress. We'll work with you to fix the issue or reach an acceptable solution as quickly and efficiently as possible.
- if your complaint raises complex issues and requires input from other providers or suppliers, this may take a little longer. We aim to have most complaints resolved within 20 working days.
- Wellington Electricity’s internal complaints process is free for consumers to use.

Please supply the following information to help us respond to your query, or you can use the form below:
Name:
Address:
Phone number:
The name of your electricity retailer:
ICP number (you can find this on your electricity account):
Summary of your query or complaint:

If we cannot resolve your complaint, you can contact Utilities Disputes on 0800 22 33 40 or go to www.udl.co.nz. Utilities Disputes is a free and independent service for resolving complaints about utilities providers. Additional contact details for Utilities Disputes can be found below, under 'Contact Utilities Disputes'.

Complaints about Pricing

For a list of retailers and their contact details please click here

If you have a complaint about how you are billed or general electricity pricing your best course of action is to contact your individual electricity retailer. A list of retailers who operate on the Wellington network is available in the link above. If however, you have a question about our pricing and how we in turn charge retailers please contact us via [email protected]

Complaint Form

Please enter your details below, and we'll be in touch.

Name

Phone

Email

Address

ICP

Category

Select a category Connection Equipment/asset Land/property Network Outage People Vegetation/tree Voltage Works Other

What would you like to talk to us about?

Related file - No larger than 6MB

Utilities Disputes

0800 22 33 40

[email protected]

http://www.udl.co.nz

Also see: www.havethepower.nz

If you have a complaint, please call 0800 248 148 (option 7) or email [email protected] to access our free complaints process. If we cannot resolve your complaint, you can contact Utilities Disputes on 0800 22 33 40 or go to www.udl.co.nz. Utilities Disputes is a free and independent service for resolving complaints about utilities providers.