Depending on the nature of your enquiry, you may need to contact us directly, or you may need to contact your electricity retailer.
If you wish to get in contact with us for any reason, please click on the relevant link below.
Report a safety concern or power outage
Damaged poles, underground cables, or downed or clashing lines
24 hour emergency line - 0800 248 148
In any instance where you are concerned about damaged poles or underground cables and downed or clashing lines, you should contact us IMMEDIATELY. Treat any lines or cables as live and keep all people well away from the area.
Loss of power
For a list of retailers and their contact details please click here
If you are without power and there are no safety issues, please contact your individual electricity retailer
Make an enquiry
All general enquiries
0800 248 148
we_CustomerService@welectricity.co.nz
Use these contact details if you have electricity network equipment on your property and wish to enquire about your property rights
Media enquiries
04 915 6118
Safety Information for Children
staysafe@welectricity.co.nz
http://www.electricalsafetyworld.co.nz
For information on Electrical Safety World and our Stay Safe Around Electricity programme for children
Request and apply
To check the location of underground cables
Contact beforeUdig on 0800 248 288
http://www.beforeudig.co.nz
To request a new electricity connection
For a list of retailers and their contact details please click here
Please contact your individual electricity retailer
To request a temporary disconnection of your power
For a list of retailers and their contact details please click here
Please contact your individual electricity retailer
To request a network extension
If the electricity network is not close enough to your property boundary to make a connection, click here to send us a request to investigate.
To apply for a close approach consent
Contact beforeUdig on 0800 248 288
http://www.beforeudig.co.nz
To apply for a high load permit
Please complete this form and return it as per the instructions on the form
To request trees to be trimmed
Wellington Electricity - 0800 248 148 or Phone Treescape - 0800 TREEWORK (0800 873 396)
Near power lines on your private land
Make a complaint
Complaints about your Electricity Supply or Service
https://www.welectricity.co.nz/contact/electricity-retailers/
If you have any problems or concerns regarding your electricity supply, please contact your retailer. The website link above provides you with contact details for retailers operating on the Wellington Electricity network.
If your concern is regarding the service you have received from Wellington Electricity, please phone 0800 248 148 or email we_customerservice@welectricity.co.nz and we will endeavour to fix the problem or reach an acceptable solution. Wellington Electricity’s internal complaints process is free for consumers to use.
Please supply the following information to help us respond to your query, or you can use the form below:
Name:
Address:
Phone number:
The name of your electricity retailer:
ICP number (you can find this on your electricity account):
Wellington Electricity is a member of the Utilities Disputes Energy Complaints Scheme. Once we receive your complaint, we have 20 working days to find out what went wrong and resolve the issue. Wellington Electricity may notify complainants in writing that it could take up to 40 working days to resolve a complaint, where a good reason exists. If after this period, we have not reached an acceptable solution, you may decide to take your complaint to the Utilities Disputes Commissioner. This is a free and independent service.
Complaints about Pricing
For a list of retailers and their contact details please click here
If you have a complaint about how you are billed or general electricity pricing your best course of action is to contact your individual electricity retailer. A list of retailers who operate on the Wellington network is available in the link above. If however, you have a question about our pricing and how we in turn charge retailers please contact us via we_customerservice@welectricity.co.nz.
Complaint Form
Please enter your details below. We'll respond to acknowledge your request within 2 business days.
Contact Utilities Disputes
Utilities Disputes
0800 22 33 40
info@utilitiesdisputes.co.nz
http://www.utilitiesdisputes.co.nz/
havethepower.nz

Wellington Electricity is a member of the Utilities Disputes Energy Complaints Scheme. Once we receive your complaint, we have 20 working days to find out what went wrong and resolve the issue. Wellington Electricity may notify complainants in writing that it could take up to 40 working days to resolve a complaint, where a good reason exists. If after this period, we have not reached an acceptable solution, you may decide to take your complaint to the Utilities Disputes Commissioner. This is a free and independent service.
The Commissioner can be contacted at:
Freepost 192682
PO Box 5875
Wellington 6140
Phone: 0800 22 33 40 or 04 914 4630
Fax: 0800 22 33 47 or 04 472 5854
Email: info@utilitiesdisputes.co.nz
Website: www.utilitiesdisputes.co.nz
Our offices
Phone04 915 6100
Fax04 560 2309
Emailwe_CustomerService@welectricity.co.nz
Postal AddressPO Box 31049, Lower Hutt, 5040, New Zealand
Office Address85 The Esplanade Petone
Supplier Invoices and Statements accountspayable@welectricity.co.nz
All Wellington Electricity Invoice Queries and Remittance Advices WE_Credit@welectricity.co.nz
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