At present, the only way to report an outage is to call your electricity retailer – contact details for which can be found here. In an emergency, please phone us directly on 0800 248 148.
Because we monitor our supply system, if it’s a major outage we probably already know about it – in which case, we'll have immediately dispatched a fault crew to fix the problem. For individual or smaller outages, we rely on customers to let their electricity retailer know as soon as possible.
Our networks are designed to provide alternative supply to cater for most fault situations but, in the instance of severe damage, extended interruptions can occur.
During widespread outages, we restore supply to essential services first. We then undertake repairs that will restore power to the most customers and customers who have been without power the longest.
If you see power restored across the street or nearby and you and your neighbours remain without power, remember that not all circuits are restored at once. Different parts of a neighbourhood may be supplied on different circuits.
However, if you continue to be without power once all your neighbours have been restored, please call your electricity retailer and advise them that you are still without power.
For details of known power outages, click here.