You should let your electricity retailer know if you're without power, but there are a few things you can check first.

If you experience a power cut:

• Check our outages page. If your outage shows, there's no need to report it as we'll have already dispatched a fault crew to fix the problem.
• Otherwise, follow our power problem steps which will guide you through what you need to do. If in doubt, phone your electricity retailer.
• Unplug household appliances. Some might be hazardous if they turn on unexpectedly, while others could be susceptible to damage from a power surge. You can leave a light on in the room you’re in so that you know when the power's back on.

⚠️ Follow your emergency response plan if you're medically dependent, and contact your health practitioner if an outage puts you at risk of harm. In a medical emergency, call 111.

If there's a major outage, it's probably already on our radar. For individual or smaller outages, we rely on people letting their electricity retailer know as soon as possible. They'll raise a request with us and we'll get someone out as soon as possible.

Check for known outages

If you see the power back on across the street or nearby and you're still without power, remember that not all circuits are restored at once. However, if you're still without power after your neighbours have been restored, please let your electricity retailer know.