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Home  /  Safety  /  Safety FAQs

If your question isn't covered here, please contact us for advice.

Teaching kids How do I teach kids electricity safety?
State of pole I’m concerned about the state of a pole or power lines, what should I do?
RedTag I can see a coloured tag on a pole – what does it mean?
Digging I want to do some digging on my property – how can I make sure I don’t hit any cables?
How close How close to one of your power poles am I allowed to dig?
ugcplan How can I be sure that underground cable plans (reference maps) obtained via the beforeUdig service are accurate?
Safe to work on roof Is it safe to do maintenance on my house near where the power lines connect?
Drop Card3 I’ve received a card telling me my power has been left off for safety reasons – why is that?
Cabinet What should I do if a cabinet in the street looks dangerous or is making a strange noise?
Trees amongst lines Is it safe to trim trees growing amongst the power lines on my property?
poles Am I able to get hold of discarded power poles for a project I'm working on?

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In an emergency please phone our 24 hour Electricity Emergency Line

0800 248 148

For all other matters, please view our contact details here or call your electricity retailer.


Utilities Disputes

If we're unable to resolve a complaint, you can call Utilities Disputes on 0800 22 33 40 or visit www.udl.co.nz.
Please see our main contact page for more information.

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