This morning a fault at one of our major substations caused roughly 5000 customers in Wellington's northern suburbs to lose power. Suburbs affected included Paremata, Papakowhai, Camborne, Whitby, Titahi Bay, Pauatahanui, Plimmerton, Porirua City Centre and Aotea.
We've been able to restore power to affected customers by redirecting supply from other parts of the network. Our teams are currently out in the field investigating the cause of the fault.
We acknowledge the inconvenience of being without power on such a cold morning, and appreciate your patience as we work to safely fix this fault as quickly as possible.
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In an emergency please phone our 24 hour Electricity Emergency Line
0800 248 148
For all other matters, please view our contact details here or call your electricity retailer.
If we're unable to resolve a complaint, you can call Utilities Disputes on 0800 22 33 40 or visit www.udl.co.nz. Please see our main contact page for more information.
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