We recommend all our customers be prepared for an unexpected power outage. We aim to deliver you a very reliable supply, however it can unfortunately be disrupted and being prepared will assist you, your family and your business to get through comfortably
- Keep alternative lighting, ideally a torch and batteries, in an easy to access location
- Have a corded telephone that does not rely on electricity. Most cordless phones won’t work when there is no electricity
- Have a battery powered radio available so you can listen to updates
- Make sure you can easily access warm clothes and bedding such as sleeping bags or extra blankets, especially during colder months
- Consider having an alternative to electricity available for cooking, such as a gas BBQ and make sure your gas bottle doesn’t run out
- Consider using surge protectors on sensitive appliances to avoid any damage from a power interruption
- If you depend on medical equipment that requires electricity, make sure you have a backup plan and if you have any concerns either call 111 or head to your nearest hospital. You should also let your electricity retailer know that you are medically dependent on electricity and they will keep a record of that.
If you own or operate a business, we recommend all businesses have a business continuity plan. Because all businesses are different, some of the things you may want to consider are:
- Being able to process EFTPOS and credit card transactions manually
- Consider whether your site can be supplied by a generator
- Have insulated freezer blankets, or an alternative location to store perishable food
Tips during an outage
- Phone your electricity retailer to advise them that your power is out
- If you notice any power lines down, or any other damaged equipment, don’t go near them and call the 24 hour Wellington Electricity Emergency Line on 0800 248 148
- Check your neighbours – it’s good to know who else is without power and to check if everyone is okay. If you see power restored across the street or nearby and you and your neighbours remain without power, remember that not all circuits are restored at once. Different parts of a neighbourhood may be supplied on different circuits.
- However, if you continue to be without power once all your neighbours have been restored, please call your electricity retailer and advise them that you are still without power.
- Turn off appliances, especially ovens, stoves, an electric jug or kettle, heaters or anything else that might be dangerous if it comes on unexpectedly when the power is restored, especially if you decide to go elsewhere.
- Also turn off and unplug any sensitive appliances such as a TV and computer and leave them unplugged until the power comes back on.
- Keep the fridge and freezer closed. Food in a freezer will usually remain frozen for 24 hours if the door is kept closed. Avoid the temptation to open it to check.
- Leave a light on so you can tell when the power has been restored.
- NB: If you're using our App, click refresh on the map page or in the menu to get real-time outage updates.