Utilities Disputes is encouraging customers to reach out to them and/or their energy retailer if they need help during these challenging times. This could include those experiencing financial hardship, or people who are struggling with other things such as health, disability, or age-related vulnerabilities.

Utilities Disputes provides a free and independent dispute resolution service for electricity, gas and water complaints, and disputes about access to shared property for fibre installations – but can also help clarify issues, talk through the options available, and guide people to the right place.

Mary Ollivier, Utilities Disputes Commissioner said: "We have a great team at Utilities Disputes, all currently working from home ready to listen, ask the right questions, look into the issue, or connect you with the right support. We’re here to help."

Wellington Electricity is pleased to support Utilities Disputes’ ongoing campaign, which can be accessed online at havethepower.nz. Check out their latest video via this link, or below:

Find out how to get in touch with your electricity retailer, and Utilities Disputes, here.