Flexibility services will reduce reliance on the electricity network and keep costs down for everyone. They'll also help limit climate change through the cleaner use of electricity.

But what are flexibility services and how do they work?

Our short video (below) gives an idea as to how we'll look to use flexibility services. We'll announce further details around our upcoming trials and research soon, but please feel free to email [email protected] to express your interest if you're keen to get involved.

Want to learn more? Watch our follow-up video, Flexibility Services explained.

Examples of customer smart devices compatible with flexibility services:

Smart electric vehicle chargers

These can be turned on and off remotely, but don't worry – your vehicle will still be ready to go when you are.

Home battery systems

Specifically, solar (PV) battery systems to harness the power of the sun at night.

Controllable hot water cylinders

We’re already able to utilise these through existing ripple control capability, but this technology could change in the future.

Other fully smart appliances

Includes things like smart heat pumps, lighting systems, washing machines & dryers and even smart homes, along with advanced smart meter integration.

Thinking of going solar?

If you're interested in getting solar (PV) installed, we've compiled a list of useful resources:

Gen Less is an EECA government agency dedicated to helping New Zealanders use less energy. Their website features a calculator to help you work out how much value you could get from solar.
Smarter Homes is another government resource (from MBIE) that’s dedicated to smart home practices and provides further information on solar installation.
BRANZ is an independent and impartial building research organisation that also provides a calculator to help you work out how much power you could generate from a solar system.
The SEANZ Professionals Directory lists solar installation experts who can provide advice, quotes and undertake solar installation work.

If you do decide to go ahead with an installation, you’ll need to apply to us for approval first.
Find out more

How helpful was this page?

You have not rated this page yet

Thanks, your feedback has been successfully submitted

To help improve our service, what feedback can you give us about this page?

In an emergency please phone our 24 hour Electricity Emergency Line

0800 248 148

For all other matters, please view our contact details here or call your electricity retailer.

If we're unable to resolve a complaint, you can call Utilities Disputes on 0800 22 33 40 or visit www.udl.co.nz.
Please see our main contact page for more information.

Flexibility services