Visit this page and follow the prompts for further instructions. You might need to phone your electricity retailer, but there are some quick checks you can do first.
⚠️ Follow your emergency response plan if you're medically dependent, and contact your health practitioner if an outage puts you at risk of harm.
Make sure you unplug household appliances
Some could be hazardous if they turn back on unexpectedly – for example, irons, ovens, and heaters – especially if you decide to go elsewhere. Others could be susceptible to damage from a power surge, so consider using surge protectors for any expensive or sensitive equipment. You can leave a light on in the room you’re in so that you know straight away when the power's back on.
ALWAYS TREAT ALL LINES AND CABLES AS LIVE
Phone our emergency line on 0800 248 148 if you spot anything you think might be an electrical hazard.
Call 111 if anyone's in danger or if there’s a fire or serious risk to property.